The Supplier Assessment Service (the “Service”) is a structured professional due diligence and risk evaluation service provided to the Client in respect of one or more third-party suppliers.
The Service may include, depending on the selected service level:
The Service constitutes an expert assessment process and does not guarantee supplier participation, completeness of available information, or any particular assessment outcome.
The Service is provided at different levels (e.g. L1, L2, L3, L4 or custom), each defining scope, depth, and deliverables.
Higher levels include the elements of lower levels with increased depth, validation and analytical coverage.
Specific scope, timelines and deliverables are defined in the applicable order, proposal, or agreement.
The Service shall commence when:
The Provider shall not be responsible for delays resulting from missing or incomplete Client inputs.
Unless otherwise agreed in writing, indicative turnaround times are as follows:
Timelines are measured in business days and are subject to pause where progress depends on Client input, approvals, or other factors outside the Provider’s control.
Where applicable, the Provider will perform a structured supplier outreach process, including initial contact and follow-up reminders.
The Provider shall use commercially reasonable efforts to engage the supplier but does not guarantee supplier response or cooperation.
The Provider may rely on a combination of the following sources:
The Provider may determine, in its professional judgment, the appropriate mix of evidence sources for each assessment.
The Service includes the use of open-source intelligence and publicly available information as part of the assessment methodology.
Publicly available information may, where appropriate, constitute a sufficient basis for assessment conclusions, subject to limitations regarding completeness, currency, and verifiability.
The Provider may use commercial third-party intelligence sources where:
Unless expressly included in the agreed scope, the cost of such sources shall be borne by the Client.
In the event that a supplier does not respond within the applicable timeframe, the Provider may complete the assessment using other available evidence sources, including OSINT, publicly available information, public records, and approved third-party intelligence.
The Provider may issue one of the following outcomes:
Supplier non-response shall not, by itself, be deemed a failure of the Service.
The Service shall be deemed completed when the Provider has:
Completion does not require that the supplier has responded or that all assessment criteria have been fully verified.
The Service may include a limited number of revision cycles, as specified in the applicable service level.
Revisions are limited to:
Any request that materially expands the scope of work shall be treated as a change request.
Expedited or accelerated delivery may be offered at the Provider’s discretion and subject to additional fees.
Expedited delivery accelerates the Provider’s internal handling but does not guarantee supplier responsiveness or availability of external data sources.
Where the Client requests reassessment of the same supplier on a recurring basis, the Provider may offer:
The applicable scope, fees, and timelines shall be agreed separately.
Services falling outside the standard Supplier Assessment scope, including but not limited to:
shall be treated as separate professional services and may be subject to additional fees and terms.
White-label or client-branded deliverables may be offered where agreed.
White-labeling affects presentation only and does not alter the Provider’s methodology, limitations, or liability framework.
Fees are payable for the performance of the agreed Service and delivery of the agreed outputs.
No refund shall be due solely on the basis that:
Refunds or service credits may be considered where the Provider fails to perform the agreed scope of work.
The Provider does not warrant:
Unless otherwise agreed in writing, the assessment is provided for the Client’s use only.
The Provider does not accept responsibility to third parties unless expressly agreed.
Any Client request that materially modifies the agreed scope, timeline, methodology, or deliverables may be treated as a change request and may require revised fees and terms.
The Provider’s obligation is to perform the agreed assessment methodology with commercially reasonable care and to deliver the agreed outputs.
The Provider is not responsible for securing supplier cooperation, and the absence of supplier response does not invalidate completion of the Service.